[Here is the photostream of Iceland 2014, for those who prefer pictures to tell a story. 🙂]
Two days ago, we made reservations for Beautiful South Coast tour with Sterna Travel and indicated clearly that we needed hotel-pickup. This is one of the smaller agents and it became apparent why they remained a small one.
Our shuttle was supposed to pick us up at 8am but we waited for more than 10mins without any sign of the shuttle. We got the hotel receptionist to help us call the number on the invoice. Finally the shuttle arrived after 30mins! Apparently something went wrong with their communications, and we had to take the shuttle to chase after the actual bus!
We finally caught up at a gas station and reunited with the tour. To our surprise, there is only one driver who is also the guide (unlike Gray Line Iceland which has separate persons). The poor driver-cum-guide needed to give instructions, explain the history of the sights, answer queries, and to do all these while driving on winter icy roads!